KCC-CHAKSHU 2.0 Platform

The KCC-CHAKSU 2.0 website provides an analytics platform to empower users with detailed insights regarding the Kisan Call Center (KCC) data from January 2006. The platform leverages this data to provide a user-friendly interface for exploring, analyzing, and visualizing the KCC data. By enabling stakeholders to understand trends, map query hotspots, and access data for research, it supports informed decision-making and targeted agricultural interventions. Each record of the dataset includes the following attributes:

• StateName: Name of the state.
• DistrictName: Name of the district.
• BlockName: Name of the block.
• Crop: Crop associated with the query.
• QueryType: Type of question raised (e.g., pest management, irrigation).
• QueryText: Text of the query provided by the farmer.
• KccAns: Response delivered to the farmer.
• Category: Broad category of the query.
• Year, Month, Day: Timestamp of the query.
• Season: Relevant agricultural season.
• Sector: Sector related to the query (e.g., horticulture, animal husbandry).
• Latitude, Longitude: Geographical coordinates of the query's origin.

Background Information

The Kisan Call Center (KCC) program, initiated by the Ministry of Agriculture and Farmers Welfare, Government of India, was launched on January 21, 2004, to provide immediate assistance and extension services to the farming community. These call centers aim to resolve agricultural queries in the local language of farmers, ensuring accessibility and relevance. Farmers across India can contact the Kisan Call Centers by dialing the toll-free numbers 1551 or 1800-180-1551. Trained operators at the call centers provide immediate solutions to farmers' questions related to agriculture and allied sectors. If an operator cannot address a query, the call is escalated to agricultural specialists for expert assistance. Call centers are established in every state to efficiently handle queries from across the country. Each query-call from farmers is systematically logged with details about the information requested and the response provided. This valuable dataset is made publicly available by the Government of India through the Open Data Platform (data.gov.in) and via an API. The logs offer rich insights into the concerns, challenges, and needs of the farming community.